Shipping & Delivery Time

Shipping Method & Delivery Time

We do Worldwide Free Shipping on ''Standard Shipping Method''. We can only list a limited amount of countries. We can not give you an approximate delivery time to other countries, where has more uncertainties during the delivery. Please understand.

- Free Shipping Airmail(Standard): with NO Tracking Number.

- Free Shipping +1.90 USD (tracking number) Register Airmail : with Tracking Number.

Shipping from Chinese Warehouse:

Airmail(Standard) & Register Airmail

Delivery Time
United States, Canada 7-15 business days
Australia, New Zealand, Singapore 7-15 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-15 business days
Brazil 10-45 business days
Russia 15-35 business days
Other countries 7-25 business days

Delivery time:Before we can ship your order, martEnvy has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!

I place the oreder with free shipping but I am in a country which requires customs duty. How can I deal with this?
In consideration of our customers' benefit, we will try our best to help customers to reduce customs duty value. However, customs duty is out of our control, customer have to afford the duty once it happens. We sincerely apologize for any inconvenience this may cause you.

Shipment email will be sent after your items have been shipped. Tracking information can be checked from your Storenvy account.

Attention: All our products arewith free shipping option, your parcel would be directly delivered to your local post office. We will inform you immediately once it arrived. Please take your tracking number and your personal ID to collect your items.

Can You Ship To "MY COUNTRY"?

Yes,no problem,we can ship to your country.

martEnvy can ship single item samples or large orders to *WORLDWIDE*.

Please note, it's your own responsibility to find out about the import tax situation in your own country.

How Does martEnvy Ship My Order to Me?

martEnvy currently ships small and medium sized orders by international couriers.

"How Long Will It Take To Delivery?"

Total delivery time is composed of two parts.
The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Air Parcel Register(shipping normally takes 7-15 days), Standard Shipping Service (shipping normally takes 5-10 days, and United Parcel Service( it usually takes 2-3 business days). Processing takes 1-2 days normally.

"How can I trace my order?"

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

How Do I Save on Shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.

Why Can't I Choose My Desired Courier?

Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.

Is Shipping Included in The Prices?

If product name includes 'free shipping', then you will do not need to pay for shipping cost. Free available for every country.

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