PayPal Buyer Protection

Secured by PayPal

PayPal Buyer Protection : We Proud to provide Paypal Third Par

If you don't receive your item, or the item is significantly different from its description in the seller's listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges. (Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)

An item is covered by PayPal Buyer Protection if:
*You purchase the item on martEnvy.
*You use PayPal to pay for the item.
*You correspond with the seller using the email address associated with the seller's listing (make sure by using the Pay Now button when the eBay listing ends).
*The seller's listing is for a physical item—services and intangible items aren't covered.
*You file only one claim per PayPal payment.
*You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.
*You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

Policy of Refund,Repairment and Replacement and Exchange

We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits.

Different products have different warranties, so make sure you contact us before the deadline. If you don't know the warranty of your item, you can contact our staffs before making a purchase.

1. Return and full refund

Products with quality problem can be returned and refund.

Customer need to send the products back to us, When we receive the products, We will give an full refund.

2. Replace

Products with quality problem can be returned and replaced.

Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.

We will pay shipping fee for the replaced products we ship to the customer.

3. Repair

Products with quality problem can be returned and repaired.

Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.

Buyers pay all the shipping fees in both sides.

4. Exchange

If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don't pay the fees, you send the item back and you need to pay the difference between product costs etc.

5. Return and partial refund

Because the international shipping fee is very high and most of pictures on martEnvy.com are taken by ourself with real products.So we do not give full refund for returns without quality problems,like "not like the picture ","not as imagining" or just "not satisfied".

We will reduce the shipping fee from the order total amount, and charge you 15% restocking fee that means a partial refund.

Feedback and Knowledge Base