Return Policy

martEnvy.com online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show below each items).

Our Guarantee

1. Exchange: Within 7 days you can exchange a new one after we authorized.

2. Return: Within 7 days you can return your order in original condition after we authorized.

3. Refund: If you are not satisfied with our items you can contact our service to get compensation due to quality problem.

Our Policy:

If you are not satisfying about the product received from us, please contact our customer service as soon as possible. To maintain your own interests, we don't accept the returning of the goods you are not satisfied about without a Return Authorization. We are neither responsible for the refund nor taking over your dispute on the product if you return the goods without the Return Authorization even cause the missing of the package during the return. For quality problem shall refer to product blemish such as holes or serious discolored and craze on the product. It does not include any color, size aberration and material differential from the buyer's imagination. Also you can' t mark them as bad quality problem if you find the products are not beautiful enough.

Reasons accepted for problematic items

?Defective products with prominent quality problems

?Wrongly-arranged products: Products are different in sizes, colors and styles from what you ordered

Reasons NOT accepted for problematic items:

?We do not accept subjective reasons for returns ( Not good looking / changing mind / do not like the color / color difference / fabric not high-quality enough / not comfortable to wear / not as pretty as expected / too transparent ...)

?Damage caused by your personal careless.

?Products that are unpacked, washed and worn;

How we deal with items reported to be problematic:

First of all, we DO NOT suggest returns because for most cases, the returning shipping costs are much higher than the items themselves. However, it's true that we accept returning. And we will handle all the necessary shipping fees (from us back to you). But we will not be responsible for the returning shipping fee (from you to us).

?The first step in the process is to contact our Customer Support You should report the problems in 3 days after receive the products.

?Returning must be in 7 days after receive the products and must be in original condition when return to us.

?We are not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail.

?When the returned package arrives at our provided place, we will examine the item, identify the problem, we will ship the correct items back to you at no extra cost.

?If we discover nothing wrong with returned items, we will promptly ship them back to you. In these cases, you will be responsible for the shipping fees in both directions.

?We reserve the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, martEnvy.com's decision will be final.

?Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns.

The following information is required when you reflect the problem:

*Order number

*The exactly item' s SKU

*Image of defective beads.

If you have any question regarding return policy, please feel free to contact us via office@martenvy.com

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